Gestión Ágil de Servicios con ITIL 4

This course provides foundational knowledge of ITIL 4, covering IT Service Management (ITSM) best practices, key principles, and the service value system. It prepares participants for the official ITIL 4 Foundation certification.

Skills

Understand what ITIL® is and why it is used.

Recognize the purpose of IT service management (ITSM).

Identify how ITIL® connects with ISO standards.

Earning Criteria

• Attend the full ITIL® 4 Foundation Masterclass session
• Pass a basic knowledge quiz (minimum 65% correct answers) based on core ITIL® 4 concepts