ITIL 5 Foundation (Versión 5)

This badge certifies that the bearer understands the core concepts of modern IT Service Management under the ITIL 5 Foundation framework. The earner has demonstrated mastery of the Service Value System (SVS), the Four Dimensions of service management, value stream management, and the integration of the product and service lifecycle with emerging technologies, including Artificial Intelligence and agile methodologies such as DevOps.

Skills

IT Service Management (ITSM)
Digital Service Management
Service Value System (SVS)
Value Stream Management
Artificial Intelligence in ITSM
Product & Service Lifecycle
Continual Improvement
Agile & DevOps Integration

Earning Criteria

• Attend ITIL 5 Foundation Training (recommended but not mandatory).
• Pass the ITIL 5 Foundation Certification Exam.